Cancellation Policy

Read Our Cancellation Policy

Upon confirming a tour, we reserve a space for you and coordinate personnel, equipment, transportation, and others to provide you with the best service.
Notifications of any changes to your tour, including a cancellation, must be made by 6:00 pm the day before your tour to avoid any penalties.

  • If you do not show up on the day of your tour you will be charged in full for the particular activity you booked.
  • If we receive a cancelation on the same day of the tour you will be charged 100% of the tour.
  • No shows, not completing the tour or canceling on site will result in 100% charge of the tour.
  • Basic swimming ability is required for all tours with the exception of Sea Trek. Not knowing how to swim for any other activity will result in 100% charge of the tour.

Aqua Adventure will not penalize you for sudden cancelations due to severe ocean/weather conditions. Cancelations due to weather will be determined by Aqua Adventure only.

Thanks for choosing Aqua Adventure as part of your entertainment on your vacation in Puerto Rico; we hope you have a great time here in this beautiful and Enchanted Island.